Please click on a link below to access help for that
issue
INSTALLATION ISSUES
Installer
stops after copying temporary files, never getting to the printer information
screen
After
Installation, no icons appeared on my desktop
After
Installation, only a Color Folder exists in the ImagePrint
Folder
ImagePrint
doesn’t launch after Installation
Can't Kill Muxd.exe
message during installation
MFC
Application Error when ImagePrint is launched
Installing
using the Windows Stylus Driver as the Connection
Windows fails to find dongle drivers during
installation
LICENSING/DEMO MODE ISSUES
Dongle number is never seen in IP Manage
(shows “0”)
IMAGEPRINT SETTINGS and FUNCTIONALITY
Images
appear split, reversed, or in triplicate on screen
Certain
TIFF files won't open or print
Certain
JPEG files won't open or print
My JPEG
files are opening and printing at the wrong size!
What
resolution should my images be created at?
Images are
not centered on page
When using
Templates, jobs sometimes cause errors in
SpoolFace
FromPS error
when opening JPEG files
MFC
Application Error when ImagePrint is launched
What is the Resolution setting in the Print Setup window?
PRINTING ISSUES
Epson
2200 doesn’t print, red paper light shows
The
last few lines of my prints fade or don’t print
Printer
flashes lights, or generates Command Error when attempting to print
Images are
not centered on page
Long error
message starting with "107..."
Certain
TIFF files won't open or print
Certain
JPEG files won't open or print
My JPEG
files are opening and printing at the wrong size!
When using
Templates, jobs sometimes cause errors in
SpoolFace
Print
Jobs never appear in the Spooler, Spool face may generate error when
launched
Image
doesn’t move to right side of queue when attempting to cancel
print
Spooler
interface window does not launch
Warning: Unknown
TAG (or other Warnings) in SpoolFace
Problems
printing from a Networked Client
What
is the Resolution setting in the Print Setup window?
Firewire/USB
connection issues (Error
15)
ERROR 97: File
access error- jobs go into spooler but never print:
ERROR 163:
“Can’t print scanlines” error, jobs go into the spooler but never print
ERROR 2: Jobs go
to spooler, but never print
ERROR 15: Jobs go
to spooler, but never print
ERROR 104 or
99: Out of Disk Space error when printing
COLOR/QUALITY ISSUES
What do the
profile names mean?
Where can
I put ImagePrint’s profiles to have Photoshop see
them?
ImagePrint doesn’t match my Photoshop display!
The
Screen Display doesn't seem to reflect my selected page
size
Consistent
Color Management Workflow
Installer
stops after copying temporary files, never getting to the printer information
screen.
<TOP>
This is most likely caused by Virus detection
software preventing the second phase of the ImagePrint install from
proceeding. It is also possible
that there is insufficient disk space to complete the installation (ImagePrint
requires approx. 100 megabytes of disk space, depending on the number of
profiles you have selected to install).
If neither of the above apply, it is possible to
directly run the IP Install (printer selection) portion of the installation by
moving to the “Installation Files” folder on the installation cd, and launching
the IP INSTALL.exe program. (This
is only recommended for more advanced computer users.) After running the installation in that
way, you will need to copy any desired profiles from the sub-folder(s) within
the Profiles folder of the installation folder into the Color folder within the
newly installed ImagePrint folder on your hard drive, as they will not have been
copied when using this method. You
must also copy the file “libiccdll.dll” from the Installation files folder on
the CD to the System32 folder of your windows folder in order to run the
software.
Print
Jobs move quickly to the right (finished) side of the spool face window before
the job prints. Job then may print
normally or print garbage characters. <TOP>
This is a commonly seen error, caused by the
existence of a Windows printer
driver set to use the same printer port that the ImagePrint printer is
using. (These drivers may be
installed inadvertently as a result of automatic plug and play hardware
setups). The Windows printer driver
intercepts jobs sent to the printer port (usually LPT1) and places them in its
queue, resulting in the job leaving the ImagePrint spooler very quickly. To solve the problem, delete the Windows
printer, or change its PORT setting to “file” or “null”. (This setting is found in the properties
window of the Windows printer, accessed via the Printers control panel). Altering the setting in this way will
prevent the Windows driver from intercepting ImagePrint
jobs.
After
Installation, only a Color folder exists in the ImagePrint
folder
<TOP>
This is a result of not choosing the “Application
files” checkbox at the top of the components list in the ImagePrint
installation. Install the software
again, from the CD, and make sure that the top checkbox is selected in this
screen. (The printer names listed
in this window refer to color profiles you wish to have
installed).
ImagePrint
doesn’t launch <TOP>
This condition can be caused by a few
things:
-
Make sure that you haven’t
copied a folder to the COLOR folder within the ImagePrint folder. This folder should contain ONLY color
profiles—a sub-folder will cause ImagePrint to fail to
launch.
-
Make sure that you are
launching the application from either a valid shortcut, a Start Menu icon, or
directly from the ImagePrint folder.
Do NOT move any of ImagePrint’s application files (ImagePrint.exe,
Spoolface.exe, IPInstall.exe or IPManage.exe) to a different location other then the
ImagePrint folder or they will NOT work.
For information on ImagePrint shortcuts, see After
Installation, no icons appeared on my desktop.
-
Make sure there are no invalid
profiles in the COLOR folder within the ImagePrint folder. If you have added profiles to this
folder prior to the problem, try removing the added profiles to see if it
corrects the problems.
-
If you have installed a SCSI
printer, such as a Fuji Pictrography, the SCSI protocol ASPI is needed, as well
as a SCSI card, in order to run the software. If you have a SCSI card on your system
and ImagePrint will still not launch, try installing ASPI from the ASPI
Distribution folder located within the ImagePrint folder. (To install ASPI, just double-click the
ASPI Installation program for your version of Windows located in its respective
folder and follow the prompts.
Reboot afterwards and try to run ImagePrint again.)
-
If you have installed a
printer via IP Install, but that printer driver executable does not exist within
the DRIVERS folder within the ImagePrint folder this problem could occur. (This scenario would only occur if the
driver file had been moved from the folder).
After
Installation, no icons appeared on my desktop
<TOP>
ImagePrint’s icons are installed to the “All Users”
desktop. If your current logged in
user is not set to see that desktop, you will not see the desktop icons. You can find them, and drag them to your
current desktop, by opening the /Documents and Settings /All
Users/Desktop folder.
Note: Be very careful when adding icons to your
desktop that you create shortcuts.
Do NOT move any of the ImagePrint application files (ImagePrint, IP
Install or SpoolFace) to the desktop or they will not function correctly. To create a shortcut, simply click the
icon with the RIGHT mouse button, drag it to the desired location, and release
the mouse button. You can then
choose “Create Shortcut” from the menu that appears.
Nothing
Prints! <TOP>
There could be many reasons for your jobs not to make
it to the printer. While this
troubleshooting guide lists causes of specific error conditions, here are the
general things to check when you unsure of the problem:
·
First, make sure you
have launched SpoolFace, the interface to the ImagePrint Spooler. (For information on launching and using
SpoolFace, see the ImagePrint manual or online tutorial located on ColorByte’s
home page (http://www.colorbytesoftware.com/)).
·
In SpoolFace, make sure
that the Host menu shows the
computer that is connected to the printer selected, and the Printer menu shows the correct
printer.
·
Make sure that the Queue menu at the top of the SpoolFace
window is set to ENABLE. The spooler will disable if it
encounters an error (such as running out of ink or paper) and it is important
that you re-enable the spooler after correcting the problem, or nothing will be
sent to the printer.
·
Remember that the
topmost job on the left side of SpoolFace is the next to print. If that job has a problem that disables
the spooler, until it is moved out of the way (via the right facing arrow), no
other jobs will be able to print.
·
The bottom left corner
of the SpoolFace window will show the current status of the printer, and the
scrollable area at the bottom of SpoolFace will list job error messages. Make sure to read through these for
information that might show the cause of the printing
problem.
·
Many printing problems
are the result of an incorrect setting within ImagePrint (usually relating to
Color Management or ink set).
So, make sure you have correctly specified your
Color Management settings within ImagePrint’s Color Management window. (Remember to move old jobs from the left
side of SpoolFace, and to reenable SpoolFace from the Queue menu, before
attempting another print). For
information on proper color settings, please see the ImagePrint PDF manual or
online tutorial.
·
The other major cause
of printing problems is an incorrect Printer connection type having been
specified when ImagePrint was originally installed. If you are not sure what was specified,
you can check by launching IP Install from your desktop icon, or directly from
the ImagePrint folder. Without
making any changes, simply click the MANAGE button within IP Install, and IP
Manage will launch, enabling you to view the CONNECTION/DEVICE settings for any
installed printers. If the setting
is incorrect, you can remove the printer by clicking the REMOVE button, then
click the INSTALL button to return to IP INSTALL and reinstall your printer,
this time specifying the connection type that properly reflects your printer
connection (see the ImagePrint PDF manual, Quickstart, or Online Tutorial for
the procedure).
·
If your printer is
connected via Ethernet, the usual reason for print failure is an incorrect IP
Address specification for the printer when you installed ImagePrint. Make sure that you can ping the printer
from either a DOS command prompt (Windows) or a Mac terminal (OSX) using the IP
Address of the printer. Be aware
that most printers are set to DHCP (auto) mode, which means that their IP
Address is subject to change each time the printer is rebooted. (For information on setting the DHCP
mode and IP Address on your printer, check your printer and/or printer network
card documentation).
When
using Templates, sometimes jobs error in SpoolFace <TOP>
Be careful when using custom made templates that no
frame extends past the template border.
In the Template creation window, frames are designated as green
rectangles, the template border as blue.
Also, be careful not to accidentally “stack” frames by repeatedly
clicking the ADD button—frames on top of one another can cause problems. EPS, PostScript, and PDF files are not
supported with templates, and templates cannot be rotated.
Images
appear split, reversed or in triplicate on screen
<TOP>
This
condition occurs if you do not have a proper source profile chosen in the Bitmap
section of the Color Management window.
Its most often seen with Grayscale images. Make sure to have a valid gray profile
selected in the Grayscale field (either “Grey gamma 1.8” or “Grey gamma 2.2”,
not one of the printer profiles listed in that field). Also, you should make sure the Embedded
field is set to PROMPT or APPLY if using embedded profiles in your image. Without a profile chosen, the software
will have no way of determining how to map the single channel gray data to the 3
color screen display, and distortion will result.
Images
are not centered on page <TOP>
Epson printers have different top and bottom margins,
so, if not printing in borderless mode, the image will appear offset vertically
when printed. To compensate for
this, choose “CENTER MARGINS”, located in the OPTIONS dialog box, which is
accessed in the PRINT Dialog. This
will cause the image to be centered when CENTER is chosen from the ImagePrint
tool bar or from the menu accessed by right-clicking the
image.
Another potential cause of non-centered images is an
incorrect setting in the Media Feed section of the OPTIONS dialog (for printers
that support it). For thicker
papers, select the closest match to your paper to ensure that paper is fed
correctly.
Printer
prints garbage text
<TOP>
This problem occurs most often on Epson
printers. It occurs when bad data
or partial data is sent to the printer, causing the printer to go into “text”
mode. Since turning off the printer
can still leave stray data in the parallel buffer of the computer, and turning
off the computer can still leave stray data in the printer buffer, it is advised that to correct this
condition you power down both the printer and the computer. (Make sure to disable the ImagePrint
queue before powering down the computer by choosing DISABLE from the Queue menu
in SpoolFace).
Can’t
Kill MUXD.EXE message <TOP>
MUXD.EXE is an application that runs in the
background after installing ImagePrint.
Since it is always active, reinstalling ImagePrint, or removing the
ImagePrint folder, may result in this error message. It can safely be ignored and continued
past if it occurs during installation.
If it is preventing you from deleting the ImagePrint folder, or from
running the IP UNINSTALL utility, you can stop the process via the Windows task
manager—hit “Control-ALT-Delete” simultaneously, then, when the Windows Task
Manager appears, look for the MUXD.EXE process in the PROCESS list (not
applications). Choose “End Process”
to stop the process from running, and you should be allowed to delete the folder
or run the IP UNINSTALLER as normal.
Long
Error Message starting with “107…” <TOP>
This error
condition usually occurs when printing across the network from an ImagePrint
Client to an ImagePrint host. It is
the result of the Client (remote) job using a profile that is not available on
the ImagePrint Host. It is critical
that any profiles selected on the ImagePrint client be also available within the
COLOR folder on the ImagePrint Host computer (the COLOR folder is found within
the ImagePrint folder).
You can
also get this error if your images have embedded profiles and are being sent
from an ImagePrint client. To
correct this problem, on the Client computer,
open the TOOLS folder within the ImagePrint folder, and double-click the “Setup
Client” utility. Choose your
printer in the printer drop down window, and click APPLY. Then close the utility, and the problem
should be fixed.
Certain
TIFF files won’t print or open (but not all of them) <TOP>
ImagePrint does not support alpha channels in TIFF
files. Make sure that no alpha
channels are present in your image.
Certain
JPEG files won’t print or open, or open very slowly (but not all of
them) <TOP>
Try resaving the JPEG file, and make sure not to use
“PROGRESSIVE” as the JPEG compression format.
JPEG
files are printing at the wrong size! <TOP>
Currently, ImagePrint treats all JPEG files as 300
dpi. This is to avoid problems
because of incorrect dpi data that sometimes is saved by Digital Cameras. If they were created at a different
resolution, try re-saving them at 300 dpi to correct the size
problem.
Print
Jobs never appear in the Spooler, Spool_face may generate error when
launched: <TOP>
In the Spool_face windows, choose the host from the
Host menu, and the printer from the Printer menu. (Occasionally, after installation the
host and printer names will have no selection associated with them, and this can
cause an error condition.) If that
doesn’t fix the problem, check that the name of the spooler computer doesn’t
contain a space character.
ImagePrint will not function correctly if there is a space in the name of
the computer it is installed on because that is not a valid TCP/IP host naming
format. If this does not correct
the problem see the following category, “Spooler
interface window does not launch or jobs never go to the queue after choosing
PRINT”.
Job
doesn’t move to right side of queue <TOP>
Clicking the right-pointing triangle button to cancel
a job should cause the job to move to the right side of the SpoolFace
window. If the job will not move
over, it means that the printing process is not being allowed to quit normally
by Windows. To force the job over,
do one of the following:
1.
The cleanest way to
handle this condition is to DISABLE the queue and reboot the computer. The job should be able to move when the
system comes back up. It is
important to disable the queue first, to make sure the spooler doesn’t attempt
to print again as soon as the system reboots. To disable the queue, simple choose
“Disable” from the Queue menu in Spool Face. After rebooting and moving the job over,
remember to re-enable the queue by choosing “Enable” from the same
menu.
2.
Alternatively, you can
launch the “Kill_process” utility (Win 2000 and XP only) from within the
ImagePrint directory and choose the printer driver from the list of running
processes, then click “Kill”. The
job should immediately move over.
3.
You can also access the
Windows task manager by pressing Control-Alt-Delete. Click TASK MANAGER, then PROCESSES. Choose either the printer driver
executable (ie epson10000.exe) or the process “ipbatch.exe” and click the “End
Process” button. The job will
immediately move over.
Epson
2200 doesn’t print, red paper feed light shows <TOP>
This is typically caused when ImagePrint is set to the wrong paper mode (sheet vs roll). The 2200 is picky about this setting, and if ImagePrint is set to the wrong one for the type of media loaded in the printer, the result is no output, and a red light on the printer. The paper type setting can be checked in the SETUP dialog box of ImagePrint, which is accessed by clicking SETUP in the PRINT dialog. Make sure the SHEET button is selected if you are printing sheet. If you are printing with roll paper, make sure the SHEET button is not selected.
Screen area doesn’t seem to reflect my page size <TOP>
ImagePrint always displays the
printable area of the page. The
printable area depends on whether you are printing in Borderless mode, whether
you are set to Sheet or Roll, and whether or not you have selected the Center
Margins option. Those 3 settings
(Sheet, Borderless and Center Margins) work together to determine the actual
printable area.
If you have checked the Borderless
button in the OPTIONS dialog window (accessed via the PRINT dialog) then the
page size will show slightly larger then the actual page dimensions (Epson
printers, when in borderless mode, expand the print area slightly to avoid the
edge of the page showing). Remember
that Borderless only works on some paper widths - different printers have
different allowed borderless sizes.
The specific borderless widths allowed for your printer should be in your
printer manual. If you select
Borderless and your current page size is NOT an allowed borderless size, no size
change will occur in the interface.
If you have not selected Borderless, then ImagePrint will show the page size MINUS the non-printable margins. Therefore, the page will appear smaller than your selected page size.
If you have selected Center Margins in the OPTIONS dialog, then you are telling the software to center images on the whole page (margins included) rather then just the printable area. If you are not in Borderless mode (because the top and bottom margins differ on Epson printers), it is necessary to consider both top and margins the same in this case--therefore the smaller bottom margin has to be increased, shrinking the printable area in the vertical dimension.
Most printers don't allow top/bottom borderless printing when not in Roll paper mode. Therefore, when in Sheet mode, Borderless will not change the printable area shown in the vertical dimension. (Note: The Epson 2200/2100 does allow borderless printing in sheet mode).
Printer
flashes lights, or generates Command Error when attempting to
print
<TOP>
This error is caused by specifying the wrong ink set
within ImagePrint for the type of inkset currently in use by your printer. To correct this problem, choose
File->Print from within ImagePrint, then click the Setup button in the Print
dialog that appears. Within the
setup window, choose the correct ink type for your
printer.
The last
few lines of my prints fade, or don’t print <TOP>
If you are using a firewire connection on an Epson
printer, this may be caused by interference from the Windows Epson Stylus
driver. Try getting properties on
the Stylus driver (found in the Windows Printer Control Panel) and, in its PORTS
tab, disable “Bi-directional Communication”.
This might also be caused by an incorrect page size
setting. If the page size you have
selected within ImagePrint is larger then the page loaded in the printer, the
page may eject before the last bit of the image is printed. Also, make sure that the PRINTABLE area
of the layout window conforms to the actual printable area of the loaded
page. For example, if not in
Borderless mode, building a custom page size within ImagePrint of 8.5 x 11 would
not be correct if LETTER size paper is loaded in the printer, because the
PRINTABLE area of a letter size sheet is not 8.5x11 because of the non-printable
margin area.
Spooler
interface window does not launch or jobs never go to the queue after choosing
PRINT:
<TOP>
This may
be caused by corrupt entries in the spooler for one of the printers. Try the following procedure to reset the
queue for this printer. If the
condition is jobs not going into the queue, make sure to have checked the
previous solution (Jobs
never appear in the Spooler) before performing this
operation.
Resetting the
Queue
Move to the “spool\printers” directory off of the install directory
(default: \program files\ImagePrint\spool\printers) and then move into the directory
corresponding to the printer having the problem. Remove the “que” file and recreate an
empty one using Windows Explorer. (Be careful not to inadvertently add a .txt
extension to the file, or leave any characters, even a space, within the empty
file). Delete the contents of the “reqs” directory, delete the "p_status" file,
and relaunch ImagePrint.
Warning:
Unknown TAG (or other Warnings) <TOP>
Warnings, such as unknown tag, are typically not
critical informational displays and can be ignored. Almost all TIFF files will report
“Unknown TAG warnings”.
Dongle
number is never seen in IP Manage (shows “0”); Windows fails to install dongle
drivers <TOP>
When installing ImagePrint, it is very
important to install the software BEFORE inserting the dongle. If you put the dongle in first, Windows
will attempt to put its own driver in place when it senses the dongle. Since Windows doesn’t have access to the
correct dongle drivers, it will fail, and the dongle will not be seen by the
system. You can check if this has
occurred by checking the DEVICE MANAGER of windows (get properties on “MY
COMPUTER”, choose HARDWARE, then DEVICE MANAGER). If there’s a question mark, or
exclamation mark, beside the USB entry, the dongle drivers have probably been
incorrectly installed.
Here's a procedure to try that may get
around the problem:
With the dongle in place in the
computer’s USB port, go to Device Manager on the system (usually accessed by
right clicking My Computer, choosing Properties, then Hardware). Look for an exclamation point, or
question mark, beside the USB entry for the dongle. If you see one, remove it by right
clicking it and choosing "uninstall".
Remove the
dongle.
Reboot.
Once the computer is back up, move to
the c:\program files\ImagePrint
folder, then License, then Marx. Run the CBSetup program by
double-clicking it, and specify that it install the USB drivers for the
dongle.
Reboot again.
Insert the dongle again. The new hardware wizard should appear,
and should automatically find the drivers. (On XP, it will warn that they are
unsigned by Microsoft, but that can be ignored). Let the Wizard
finish.
Run IP Manage, and, hopefully, the
dongle number will appear.
ERROR
97: File access error- jobs go into spooler but never print: <TOP>
This is a file access problem—the spooler is not able
to access the file to be printed.
Make sure the file to be printed is still accessible. If its across the network, try moving it
to a local directory and reprinting to confirm a network access issue. If you are getting this error when
printing from an ImagePrint Client installation, check the “Problems
printing from a networked client” section of this
guide.
ERROR
163: “Can’t print scanlines” error, jobs go into the spooler but never
print
<TOP>
This is usually an issue with the connection to the
printer. Confirm that you designated the correct port for your printer during
install (you can double check this setting by launching the IP Manage utility
and seeing what is listed as the DEVICE. Also, make sure that all printer cables
and connections are firmly seated and that the printer is on and ready. If you know that these are correct, and
the problem still persists, you should re-install ImagePrint, using the
instructions listed in the “Installing
using the Windows Stylus Driver as the Connection” section of this
troubleshooting guide.
ERROR 2
or ERROR 15: Jobs go to spooler, but don’t print <TOP>
This indicates a problem communicating with the
printer. Make sure that you
specified the correct connection setting when installing ImagePrint (you can
double-check this by launching IP Manage and seeing what is listed in the
Connection field). Make sure
the printer is connected correctly, and shows “READY”.
For an EPSON printer, check that the Epson stylus
driver is able to print (you can get properties on it and choose to “Print a
test page”.) If it does print, but
ImagePrint still fails to print, try using the Windows Driver Connection Method
listed HERE.
ERROR
MESSAGE: “Application has not passed Windows Logo testing to verify its
compatibility with Windows XP” appears
During
installation on Windows XP <TOP>
This message indicates that the Dongle driver
software installed during ImagePrint setup has not been submitted for testing to
Microsoft. This message can safely
be ignored—click continue to proceed with the installtion.
ERROR
104 or 99: Out of Disk Space error when printing
<TOP>
Large temporary files may be created if you are
printing PostScript or EPS files, or images on the page have been rotated 90
degrees, or you are using the step and repeat function. If you encounter this error, increase
your disk space by deleting unnecessary files, or change the directory in which
ImagePrint writes temporary files.
There are two temporary file locations—one used for PostScript and EPS
temporary files, the other for rotated and step/repeat images. Here are the
procedures for changing these directories:
1. Change the default temporary file
directory for rotating and stepping images
To change the directory in which ImagePrint writes
temp files (needed when images are rotated 90 or 270 degrees), edit the file
“ipbatch.bat", located in the
...printers\”printer_name” directory off of the ImagePrint software
directory, and add the line: “PRINT_TMP=directory” entry to the end of the file
to reflect the new directory. (for
example, set the PRINT_TMP=d:\temp)
2. Change the default PostScript/EPS
temporary file directory
To change the directory in which the PostScript rip
creates files while ripping, edit the ip_config file within the ImagePrint
directory, and add the following line to the bottom of the
file:
TMPDIR: "Directory path and name"
Where "Directory path and name" is the path and name
of the directory you wish to contain the temporary files. These files will be deleted after the
job is printed. Important: Make
sure that a new line appears after the TMPDIR entry.
FromPS
error when opening JPEG files <TOP>
This can occur when ImagePrint attempts
to read the jpeg file as a postscript file first, rather then jpeg, generating
that error when it fails.
This can be corrected with the
following procedure:
In the ImagePrint folder (typically
located within c:\program files) there is a file called "ip config". Double-click the ip config file--when
Windows pops up a dialog box asking what to open it with, choose "Notepad" or
"Wordpad". You'll see a window
showing the contents of the ip config file. At the top, will be some lines that look
like this:
FILTER:fromtif:TIFF:tif
FILTER:fromsgi:SGI:rgb
FILTER:fromsun:SUN:ras
FILTER:fromps:PostScript:ps
FILTER:fromjpg:JPEG:jpg
FILTER:frompsd:PSD:psd
To correct the problem, the line
referring to PostScript needs to be moved to the bottom of this group, so it
looks like:
FILTER:fromtif:TIFF:tif
FILTER:fromsgi:SGI:rgb
FILTER:fromsun:SUN:ras
FILTER:fromjpg:JPEG:jpg
FILTER:frompsd:PSD:psd
FILTER:fromps:PostScript:ps
You can do this by highlighting the
PostScript line, cutting it to the clipboard, then pasting it at the end of this
group.
When done, save the “ip config” file by
choosing “FILE”, then “SAVE”, and close the text editor. The problem should be
corrected.
MFC
Application Error when ImagePrint is launched <TOP>
This
error has been known to occur if a corrupt profile has been placed in the
C:\Winnt\System32\Color folder.
Corel Paint has been known to do this. Removing profiles from that folder if it
exists may correct the problem. If
that is not the issue, it may mean that ImagePrint program files are corrupt,
and you may need to re-install the software.
What is
the Resolution setting in the Print Setup window? <TOP>
The Resolution setting is
ImagePrint's "interpolation resolution".
Every print driver takes all the images on a page and builds a large
raster image, that is sent to the printer.
This is distinct from the resolution (or quality) that the printer is
driven at. (The printer uses
multiple dots to present each pixel, so the 1440 or 2880 resolution that the
printer is capable of doesn't translate to the resoultion of the raster data
that is sent to it.)
The 180 setting may result in
slightly faster processing speeds.
It is usually only recommended
for very large (10 feet+) images, as those are so huge the extra time and
reduced data being sent can save a lot of time and result in less liklihood of
printer error. At larger sizes, the
slightly more grainy output typically isn't noticable, as those sized images are
usually meant to be viewed at a distance.
For all other images, 360 is the recommended
resolution.
Since the RIP will
interpolate the images to 360, there's no benefit for going higher then
this. Really, anything above 240 or
so doesn't show any improvement on these printers. (This is 240 dpi at the printed size--if
you're scaling the image, of course, you'll want to start with a higher
resolution.)
ImagePrint can handle any
resolution--it uses bi-cubic interpolation to interpolate them to 360 before
printing. In rare cases, this
interpolation can result in some reduction in quality (typically only apparant
on thin 1 or two pixel wide lines).
To avoid interpolation completely, create your files at 360.
There are two issues that typically
lead to magenta cast in images:
The first is regarding profile
selection.
The two most common color temperatures
to use are EDAY (daylight) and ECWF2 (mixed lighting). We have seen many users using
the
EDAY profiles and viewing under
fluorescent light--this will cause a magenta cast most noticeable in blues. The ECWF2 profiles are more accurate for
viewing under mixed lighting conditions and most likely will remove the magenta
cast you see with the daylight profiles.
The second area is color management of
the image.
It is easy, especially with older
digital cameras that do not tag the image with a source space to import an image
into Photoshop and force it into Adobe 98 color space. If the image is not already in Adobe 98,
improperly assigning it will cause strong magenta casts in the image when
printed. This is due to the fact
that the image data is really in some other source space.
Consistant
Color Management <TOP>
ImagePrint is a tightly color
managed application. If you observe
proper color management techniques in your workflow, your results will be
outstanding, but, by the same token, incorrect color management can lead to
unsatisfactory output. In fact, you
are more likely to see the negative results of incorrect color management in
ImagePrint then in less advanced RIPs—just as correct color management will give
you superior results then you would see in those other
RIPs.
There are many opinions as to
which is the “best” color space for images to be in (Adobe 1998, Color Match
RGB, etc.) and that decision is beyond the scope of this troubleshooting
guide. However, one key to
proper color management is consistency.
Many color-managed workflows are “broken” when an image is incorrectly
“dumped” into the wrong color space, resulting in undesirable color and gamut
shifts. This most often is seen
when an image is opened for the first time in Photoshop.
When you open a document,
Photoshop uses what it calls "policies" to determine the best way to handle the
color space of the image when it doesn't match the working color spaces
Photoshop is currently using. (You
can see those in your Color Settings preferences in Photoshop). Photoshop’s policies usually
result in a dialog box appearing when you open these images, asking if you wish
to use the embedded profile in the image (if it exists), use Photoshop’s current
working space, specify another working space, or disable color management
altogether (bad idea).
Some images already have a
color profile embedded in them. (An
“embedded” profile just means the profile that was used when the image was
created or last edited is included within the data of the image file) In those cases, its easy for Photoshop
to open the image into the correct color space, or to convert it into another
space, since it knows the color space the image came from.
In cases where there is no
profile embedded in the image, Photoshop can't tell what color space the image
should be brought into, so it is “flying blind”. This is where you need to know the
appropriate color space to tell Photoshop when it opens the image. If you tell Photoshop to "assign working
RGB: Adobe 1998", and the image wasn't created in that color space, you've
likely just messed up the colors of the image. The same thing applies if you choose the
"Specify another profile" option, but pick a profile that the image wasn't
created in--Photoshop essentially dumps the image into that space, and colors
get messed up. This is probably the
single most common pitfall of color managed workflows--opening the image into
Photoshop's current RGB working space, when the image wasn't created for that
working space.
So...if the image doesn't
have an embedded profile, how do you know the appropriate color
space?
Generally, Digital cameras
tend to use SRGB type color spaces, so that's the one to use if in doubt for
those images. Scanner images often
are best opened into Colormatch RGB or Adobe 1998. If neither of those give you good
results, you may have to find out from the manufacturer, or the person that
provided the image, what color space it was created for. Once you know what that is, you can set
up PhotoShop’s RGB working space to that profile and just let Photoshop "convert
your images into the current working space". You could also choose to specify the
appropriate profile for the image (without changing your current working space)
and Photoshop will use the specified profile for the image.
Once you have the image in
the correct working space within Photoshop, you can then, if desired, convert to
another working space doing a profile conversion. Since at that point Photoshop knows
where the image is coming from (workspace-wise) and where it is going to, it can
do an intelligent conversion, and your image should not suffer (assuming you are
converting it to an appropriate color space for the image’s ultimate
destination).
Finally, to ensure consistent
color management, it is usually a good idea to embed the profile when saving
your image from Photoshop (via the Embed profile) checkbox in Photoshop’s save
dialog. This will enable other
applications, (like ImagePrint) to use the correct color space automatically for
the image, and greatly reduces the further risk of profile
mismatching.
Job
prints black or distorted <TOP>
Distorted prints or black printing is usually caused
by an incorrect profile being selected in the Color Management window. Also, make sure that the proper ink set
for your printer is selected by selecting Print, then Setup within
ImagePrint. Certain printers such
as the Epson10000 and Roland Pro must have the proper ink set selected in order
to print correctly. Finally, make
sure that you have selected the right source profile for the image type within
the Color Management window (see
Images
appear split, reversed or in triplicate on screen
for more information).
DEMO
appears on all prints <TOP>
This occurs when ImagePrint is printing in “DEMO”
mode.
Be aware that if you are using the Desktop (LITE)
version of ImagePrint, use of TEMPLATES, PAGE TILING, and the COLOR CORRECTION
TOOLS will cause the software to run in DEMO Mode. Also, if you are using the RASTER
version of the software, POSTCRIPT, EPS, and PDF files will print with the DEMO
watermark.
If the above doesn’t apply, please check the
following:
1.
Make sure that an
ImagePrint dongle is attached to your computer.
2.
Make sure that a valid
encryption has been entered and enabled via the IP Manage utility. An encryption must be received by
ColorByte in order to unlock the software.
Also, make sure you have not accidentally installed
additional printers. You can check
this by clicking on the PRINTER menu in IP MANAGE to see what printers are
available.
3.
If the dongle is
connected, and the printer has been enabled and DEMO still occasionally appears
on prints, may be that a third party software utility, like the EPSON status
monitor, is blocking ImagePrint from reading the dongle at print time. Remove or disable any such utility to
correct the problem.
4.
If none of the above
apply, its possible that the dongle drivers have been incorrectly
installed. Try the procedure listed
in the entry “Dongle
number never seen In IP Manage”, listed below
What do
the profile names mean? <TOP>
ImagePrint’s profiles start with the
PRINTER NAME (abbreviated), followed by the INK SET used for this profile (mk is
matte black, pk is photo black).
Next comes the VERSION LETTER of the driver they are made for, then the
PAPER TYPE (sometimes very abbreviated) and the QUALITY at which they were made
(if no quality appears in the name, assume 1440).
The letters “pk” and “mk” in the
profile name refer to the type of black ink used on Ultrachrome printers. “MK” is for MATTE BLACK, “PK” is for
Photo Black.
The designations at the end of the name
refer to the lighting temperature the print will be best suited to be displayed
in. Inkjet printers often exhibit
metamerism (which is the
characteristic of a print changing its appearance as it is moved to different
lighting conditions) so we give a few choices to enable you to pick the
temperature that most closely will match where the print will be viewed. (Although you can't always know where a
print will be viewed, having the ability to choose the temperature can make a
huge difference).
The abbreviations
are:
ETUNG - This is for tungsten
lighting
EDAY - Daylight
ECWF - Cool White
Fluorescent
ECWF2 - Cool White Fluorescent,
alternate version (this version is
a bit less warm then our standard ECWF profile, some people, especially portrait
photographers, prefer it).
Where
can I put profiles to have Photoshop see them (for use in Soft
Proofing?)
<TOP>
Color profiles must be copied from the
Color folder which is located in
the ImagePrint folder into the folder that Photoshop uses for 3rd
party color profiles.
On OSX Macintosh the folder
is:
/library/application
support/adobe/color/profiles
On Windows the folder
is:
/winnt/system32/spool/drivers/color
Problems
printing from a networked client
<TOP>
If you are having problems
printing from an ImagePrint client computer to an ImagePrint
server:
Firewire/USB
connection issues (Error
15) <TOP>
For Firewire and USB
connections, ImagePrint relies on the Windows or Printer manufacturer device
drivers to be installed correctly.
If there is a connectivity problem, try printing from the printer
manufacturers driver via the Test Page option within the Printer control panel
for that printer. If the page
prints, confirm that the Port number
used by that driver is the same specified for use by ImagePrint (ie USB001 or
EP1394_003). If you have recently
switched connection types (from parallel mode, for example) it is sometimes
necessary to reboot the printer before the new connection accepts jobs
properly. If the above steps do not
correct the problem, try using the Windows Stylus Driver as the Connection type,
as listed here.
Installing
using the Windows Stylus Driver as the Connection. <TOP>
When using an Epson 1270/80, 2200, 7600, 9600, 10000 or 10600 the following procedure often gets around connectivity problems.
Install the printer again (using the desktop IP Install icon, not from the ImagePrint cd-rom) and this time, specify the name of the Epson stylus driver (for example: EPSON Stylus Pro 7600) as the Local Connection type (instead of the USB/Firewire port number). Make sure to type it EXACTLY as it appears in the printer list, spaces included. This will let ImagePrint’s connection "piggyback" off the Epson driver’ connection, while still using all the features of our driver. You should set the Epson Stylus driver to "Print irectly to Printer" in its Spooling properties, to ensure our jobs don't end up passing through the Windows spooling system. Using this method, if the Epson Stylus driver can print, ImagePrint should be able to as well. Important: For firewire connections on a 2200, it may be necessary to also disable “bi-directional communication” within the Stylus driver in order to prevent jobs from stalling out before completion.
Prints
show banding
<TOP>
Banding on prints can be caused by a number of
different things.
The first thing to check if you are experiencing
banding issues is the nozzles of the printer. Even one missing or incorrectly firing
nozzle can cause unpredictable banding.
Run a nozzle check, and, if nozzles are missing or incorrectly aligned,
run printer cleanings until it is corrected.
If the nozzles seem correct and you are still
experiencing banding issues, try printing at a higher number of passes to see if
the problem is alleviated. If your
printer supports the Paper Thickness setting (accessed via the Option button in
the Print Dialog box), make sure you are set to a correct paper setting for your
media.
ImagePrint
doesn’t match my Photoshop display!
<TOP>
Photoshop’s display does nothing to simulate for how
ImagePrint will print, so often it will appear differently then ImagePrint’s
display and output. You can however
tell Photoshop to use ImagePrint’s color profiles when creating its display,
allowing you to work in a Photoshop environment that reflects more closely how
ImagePrint will print your files.
To cause Photoshop to pass its display through
ImagePrint’s printer profile, you must first copy the printer profile you are
using in ImagePrint into the color profile used by Photoshop. On OSX Macintosh, that folder
is: "/library/application support/adobe/color/profiles"
On Windows, its:
“/winnt/system32/spool/drivers/color”
Once in place, this profile can be selected within Photoshop via Photoshop’s Proof Setup option.
Note: For
grayscale printing, Photoshop’s Proof Setup cannot be used, as Photoshop does
not recognize the format of ImagePrint’s Grey profiles. In that case, Photoshop adjustment
layers can be used to simulate ImagePrint’s output in Photoshop. Here’s the procedure to
follow:
Print an image through
ImagePrint, then open that image within Photoshop. Choose Image->Curves from the
Photoshop menu. Adjust the curve to
match your ImagePrint output. Once
you have a curve that causes the on screen image to match the print, click the
Save button within the Curves dialog box, and save the Photoshop curve as an
adjustment layer (you may wish to give it the name of the media you are
matching). You can create multiple
adjustment layers in this way, each characterizing a different media output of
ImagePrint. To enable/disable a
particular adjustment layer, simply click the layer visibility icon (an eye
symbol) within the Layers palette of Photoshop. This will allow you to work in a
Photoshop environment that simulates how ImagePrint will print for that
particular media.
Important: When saving the image, you should make sure that none of these custom adjustment layers are enabled in the layers window (the “eye” icon should not be beside any of them). This will ensure that the information in that layer is not saved with the image, which would be undesirable as the adjustment layer is used to adjust the Photoshop preview only, and should not be applied to the image data itself.